# Working with Noveu

## Overview

Are you an IT service provider or MSP and do you want to help your customers with digital sovereignty? Get in touch to discuss a partnership.

## Onboarding

We start with an introductory meeting. We agree on the further steps per partner.

## Leads

We make agreements about leads per partner.

## Support for partners

For partners, we record the agreements per partner. For the Werkplek and Mail plans of your customers, the SLA at [noveu.eu/legal/sla](https://noveu.eu/en/legal/sla) applies. That means AI chat support 24/7, email on working days via support@noveu.eu, and a first response according to the support ladder in the SLA. We record additional support agreements in a written agreement.

## Contact

- **Questions**: support@noveu.eu
- **Sign up**: noveu.eu/en/partners