# Pricing overview

## Subscription models

> **Support and availability**: response times and availability are in one place, the SLA at [noveu.eu/legal/sla](https://noveu.eu/en/legal/sla). Target first response: Werkplek Basis and Noveu Mail 2 working days, Werkplek Pro 1 working day, custom work by quote. Response times and the availability of 99.5% are targets, not a guarantee. AI chat support is available 24/7.

### Basis

**Current rate per month: see [noveu.eu/pricing](https://noveu.eu/en/pricing)**

| Included | Details |
|------------|---------|
| Users | From 1 |
| Storage | Ample, per user |
| Email + calendar + files | Yes |
| Support | Target first response: 2 working days, see the [SLA](https://noveu.eu/en/legal/sla) |
| Availability | 99.5% as a target, see the [SLA](https://noveu.eu/en/legal/sla) |

**Suitable for:** Small teams

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### Pro

**Current rate per month: see [noveu.eu/pricing](https://noveu.eu/en/pricing)**

| Included | Details |
|------------|---------|
| Users | From 1 |
| Storage | Ample, per user |
| Working together + house style | Yes |
| Support | Target first response: 1 working day, see the [SLA](https://noveu.eu/en/legal/sla) |
| Availability | 99.5% as a target, see the [SLA](https://noveu.eu/en/legal/sla) |

**Suitable for:** Growing teams

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### Noveu Mail

**Current rate per month: see [noveu.eu/pricing](https://noveu.eu/en/pricing)**

| Included | Details |
|------------|---------|
| Email addresses | 1 |
| Email + calendar | Yes |
| Storage | 10 GB |
| IMAP/SMTP + Webmail | Yes |
| Support | Target first response: 2 working days, see the [SLA](https://noveu.eu/en/legal/sla) |
| Availability | 99.5% as a target, see the [SLA](https://noveu.eu/en/legal/sla) |

**Suitable for:** Email + calendar, separate from Werkplek

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### Government, healthcare and critical sectors

There is no separate profile for this. See the sections Compliance as a Service and Dedicated Stack below under Add-ons. The data is in the Hetzner data centre in Falkenstein (Germany), as with every plan; see Dedicated Stack.

## Add-ons

### Compliance as a Service

**On request**

| Feature | Description |
|---------|--------------|
| Framework mapping | NIS2, BIO, ISO 27001 |
| Incident templates | Response procedures |

## One-off costs

### Implementation

| Service | Included | Extra |
|---------|------------|-------|
| Onboarding | Up to 50 users | Project PM for >50 |
| Training | 2 hours online | On-site: half-day rate |
| Configuration | Standard setup | Custom: hourly rate |

## TCO comparison

### vs. Microsoft 365 E3

| Factor | M365 E3 | Noveu Pro |
|--------|---------|-----------|
| Licence | Per user per month, depending on the package; see the current prices on microsoft.com | Per month, current rate on /pricing |
| Compliance add-on | Extra | On request |
| Data residency | EU Data Boundary, with exceptions | Falkenstein (DE); Cloudflare (US) at the edge |

*Prices are indicative and depend on the configuration*

## Custom work

Custom work or a large number of users? Request a quote via [noveu.eu/contact](https://noveu.eu/en/contact).

## Contract terms

### Term

Monthly, cancellable per month.

### Payment

- Invoice period: Monthly in advance
- Payment term: 30 days
- Currency: EUR
- VAT: Excl., 21% Netherlands

### Cancellation

- Monthly contract: 1 month notice period
- Data export: Included, 30 days after the end

## Contact for a quote

- **Email**: info@noveu.eu
- **Website**: noveu.eu/en/contact
- **Partner**: Via a registered partner

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*Last change (28 October 2026): the overview only names what works today; what is still to come is on noveu.eu/roadmap. Earlier (16 October 2026): AI Studio is not a separate product to order.*
*All prices are indicative and excluding VAT*