Skip to content
Log inNLRequest accessAccess Menu
The platform

Three pillars.
One platform.

Noveu Werkplek (workplace), cloud and an MSP service desk (MSP: managed service provider), integrated on primarily EU infrastructure, designed for NIS2, BIO and NTA 7516. Full transparency about sub-processors.

Schedule an introduction
01
Noveu Werkplek
Email works with Outlook
02
Noveu Cloud
Hetzner, primarily European
03
MSP Service Desk
Support through the customer portal
01 / 03
Email works with Outlook

Noveu Werkplek

Email, files and working together in Noveu's own services, hosted in Germany (Falkenstein), with Cloudflare (US) at the network edge.

Noveu Werkplek is a digital working environment with email, calendar, contacts, files and documents. The mail server is Stalwart and speaks IMAP and SMTP, so Outlook, Apple Mail and Thunderbird keep working for email. Files and documents run in Noveu's own services on our own storage.

IMAP and SMTP
Outlook, Apple Mail and Thunderbird connect for email through the standard mail protocols. On iOS this goes through a profile installer, macOS Mail often detects the servers automatically; on Windows and Android you enter the settings by hand.
Noveu Bestanden (Files)
Files and folders on our own storage, with version history, a recycle bin and a virus scan on upload.
Calendar and contacts
Calendar and contacts are part of the workplace and are available in the web app.
One Noveu login
Sign in through OpenID Connect, with one Noveu password for the portal and the workplace; with MFA switched on, mail clients use a separate app password.
02 / 03
Hetzner, primarily European

Noveu Cloud

A dedicated server at Hetzner in Falkenstein (Germany), with Cloudflare (US) at the network edge. Transparent sub-processors.

Noveu Cloud runs on a dedicated server at Hetzner Online in Germany, not at a hyperscaler: your data and backups are stored in a Hetzner data centre in Falkenstein. At the edge of the network (DNS, CDN, DDoS protection and TLS) we use Cloudflare, Inc. (US), under the EU-US Data Privacy Framework and SCCs. The core infrastructure runs on open-source components (including PostgreSQL and Stalwart). Each organisation has its own workspace; data is separated per organisation at application level.

Separated per organisation
Each organisation has its own workspace; data is separated per organisation at application level.
Network and access
Services run in their own Docker networks behind firewalls, and every request is checked at the gateway.
Backups
Backups run daily with 30 days of retention and are kept in the same data centre. Every night an encrypted copy of the databases and the mail goes to separate object storage at Hetzner, outside this server and also in Falkenstein. Cloudflare (US) sits at the network edge.
Recovery
Recovery is done from the backups.
Open-source infrastructure
Core infrastructure on open-source components. All sub-processors are listed at /juridisch/sub-verwerkers (in Dutch).
03 / 03
Support through the customer portal

MSP Service Desk

Support through chat, email and the customer portal.

Today: AI-chat support 24/7, email support on working days and support tickets with their status in the customer portal.

AI-chat support 24/7
Included, alongside email support on working days. Response times are targets today.
Customer portal
Support tickets and invoices (live).
Migration

Migration Factory.
Step by step.

The Noveu Migration Factory moves your existing mailboxes to the Noveu platform. Today that goes through IMAP: folders, messages and attachments, tracked per item and resumable if a transfer is interrupted.

Plan a migration →
Mailbox via IMAP
Noveu Mail
Available. Folders, messages and attachments, resumable
→
More on the platform

Software, services and architecture

The three pillars in detail: which modules you use, how support works today and how the platform is built technically.

Next step

Ready for a demo?

Request a demo →

Read more