Privacy policy

Last updated: 27 October 2026

1. Controller

Noveu Solutions, sole proprietorship (eenmanszaak), Chamber of Commerce (KvK) 42030979, established in the Netherlands, is the controller for the processing of personal data as described in this privacy policy, except where point 5 describes that Noveu processes on behalf of a customer.

2. What data do we collect?

We collect name, email address, organisation name, job title and phone number when you contact us via the contact form or by email. In addition, we measure the use of the website without cookies; see point 4. If you take part in a meeting in Noveu Meet as a guest, see point 5.

3. What do we use your data for?

Your data is used for: answering your questions and requests, scheduling demo appointments, sending relevant information at your request, and improving our services. We do not send unsolicited commercial email.

4. Website statistics without cookies

To improve the website, we measure how it is used. For this we use Umami, a statistics service that we manage ourselves on our own server at Hetzner in Falkenstein (Germany). No cookies are placed for the statistics. Per visit we record: the page visited with the full web address (including any search or campaign parameters), the page you came from, the type of browser, operating system and device, the screen size, the language, and which buttons you click. We only use your IP address briefly, in memory: to derive the country, and to calculate a session code. That code is a one-way hash of your IP address, your browser and our website, with a secret value that changes every month. With the code we can link visits within the same month to each other; it therefore concerns pseudonymised data. We do not store the IP address itself, and because the secret value changes every month, we do not follow you over a longer period. As for the whole website, the request runs via Cloudflare (see point 8). We keep the statistics data for 13 months and do not share it for other purposes. The legal basis is our legitimate interest in improving the website (art. 6(1)(f) GDPR). If your browser sends the Do Not Track signal, we measure nothing. You can also turn off the measurement for this browser below; for questions or objections you can email privacy@noveu.eu.

5. Taking part in a meeting in Noveu Meet

A customer of Noveu, or Noveu itself, can invite you with a link to a meeting in Noveu Meet. You take part without an account: you only enter a name and wait in the waiting room until an organiser admits you.Who is responsible. For a meeting of a customer, that customer determines what the meeting is for. Noveu then processes your data on behalf of that customer, in accordance with the data processing agreement with that customer. If Noveu invites you itself, Noveu is responsible.Which data. We record: the name you enter, the status of your request (waiting, admitted, refused or removed), which organiser decided on it and the times of your request and of that decision. In your browser we store a random waiting key, so that the waiting room recognises you; our server only holds a hash of it. An email address, phone number or account is not needed.Video and audio only go live between the participants.Retention. In our database we erase your name 24 hours after your request to take part, or earlier as soon as the meeting has been closed. This is done by an automated task that runs every 10 minutes. The logs of the meeting server and of our relay server have their own periods; see Technical data. The status and times of your request, without a name, are kept as long as the meeting exists. A link for an appointment with an end time expires one day after the end of that appointment, any other link after 30 days. An automated task deletes the meeting 30 days after the link has expired or the organiser has closed the meeting. With that, the status and times of your request also disappear.Technical data. To set up and secure the connection, the meeting server processes your IP address, browser and version, operating system and device type. The log of the meeting server can also contain your display name. We keep this log for at most 15 days. Your browser is also given the address of our own relay server (coturn). That server processes your IP address and port in doing so. If traffic runs via the relay server, it only passes on video and audio; it does not store them. In the event of a connection error, the relay server writes your IP address and port in its error log lines. We keep those error log lines for at most 15 days. We keep an archive of the error log lines up to and including 22 October 2026 until 19 November 2026 at the latest. Our gateway uses your IP address to limit misuse: it counts how many requests come in within a short time. That count always runs over a time window of at most 10 minutes and is held only in working memory. The data of the count, including your IP address or a hashed form of it, disappears at the latest when the gateway restarts.Where. We manage the meeting server (LiveKit) and the relay server (coturn) ourselves. They and the database run on our own infrastructure at Hetzner in Falkenstein (Germany). Video and audio go to the meeting server, directly or via the relay server. The connection is set up via Cloudflare (see point 8), which processes your IP address in doing so.Legal basis. For a meeting of a customer, the legal basis of that customer applies. If Noveu invites you itself, we process your data on the basis of our legitimate interest in consulting with you (art. 6(1)(f) GDPR).Your rights. For a meeting of a customer, it is best to submit a request to that customer. You can also contact us via privacy@noveu.eu; we will then forward your request and help that customer.

6. Legal basis for processing

The processing of your personal data is based on: your consent (art. 6(1)(a) GDPR), the performance of a contract (art. 6(1)(b) GDPR), or a legitimate interest (art. 6(1)(f) GDPR) where your interests do not outweigh it.

7. Retention

Personal data is not kept longer than necessary. Contact details are kept for a maximum of 2 years after the last contact, unless a contract requires longer retention. We keep statistics data for 13 months (see point 4). For Noveu Meet: see point 5.

8. Sharing with third parties

We do not share your data with third parties for commercial purposes. Data may be shared with IT suppliers that provide services on our behalf, exclusively on the basis of a data processing agreement. The main processing takes place within the EU: your data and backups are stored in Germany, in a Hetzner data centre in Falkenstein. Some of our sub-processors are established outside the EU/EEA. For example, we use Cloudflare, Inc. (United States) for CDN, DDoS protection and DNS; that processing takes place on the basis of the EU-US Data Privacy Framework and standard contractual clauses (SCCs). For that security, Cloudflare may run an invisible check with JavaScript during your visit and then place the cookie cf_clearance in your browser. That cookie shows that the check succeeded, so that you are not checked again and again. It is strictly necessary for the security of the website and is therefore placed without consent. We do not use it for statistics or advertising. The cookie is kept for one year (measured on 28 September 2026); that period belongs to this Cloudflare check (JavaScript Detections) and cannot be set by us. The full overview, with the establishment, processing location and safeguard for each sub-processor, is at /en/legal/sub-processors.

9. Your rights

You have the right of access, rectification, erasure, restriction of processing, portability and objection. You can submit requests via privacy@noveu.eu. We respond within 30 days. You can also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) (autoriteitpersoonsgegevens.nl).

10. Security

Noveu Solutions takes appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure.

11. Contact

For questions about this privacy policy, you can contact us via privacy@noveu.eu.