Help & Documentation
Find answers fast about Noveu Werkplek, NoveuFlow, mail, invoices and security. Search the documentation or browse the categories below. Something not working? Check the live status or open a ticket.
Getting started
Getting started with your Noveu account
First sign-in, dashboard tour and what you can set up in the first 10 minutes.
Read article →Set up mail on your devices
Set up mail: Mail Basis is mail via IMAP, SMTP and webmail, plus your calendar via CalDAV. Choose IMAP and not POP. Contacts (CardDAV) are part of the Werkplek.
Read article →Set up two-step verification (MFA)
Secure your account with an authenticator app or passkey.
Read article →Account & Security
Change or reset your password
Change your Noveu password via Account, Security in the workplace, or reset it with a code by email if you have forgotten it.
Read article →Set up and use passkeys
Passwordless and phishing-resistant sign-in to your Noveu account with passkeys.
Read article →View sessions and sign out
Where you see the accounts signed in to this browser, what a row shows, what signing out does and what to do if you suspect misuse.
Read article →Workplace
Notes, a quick start
Create your first note, search in it, share it with a colleague and restore an earlier version.
Read article →Write, share and export documents
Write a document, import from Word, share it, add comments and export to PDF or DOCX.
Read article →Forms (beta), build and share
Create online forms and view the responses.
Read article →Upload, share and restore files
Upload files, share them with colleagues or via a link with an end date, and restore deleted files from the Trash for 30 days.
Read article →Messages (beta), chat within your workplace
Chat in conversations, groups and channels and share files.
Read article →NoveuFlow
Install NoveuFlow
Step-by-step guide to installing the NoveuFlow WordPress plugin.
Read article →Activate your NoveuFlow licence
Activate your licence key after purchase and get started straight away.
Read article →WordPress integration and workflows
Connect NoveuFlow to your WordPress site and set up your first workflow.
Read article →NoveuFlow system requirements
See the minimum requirements for running NoveuFlow.
Read article →Invoices & Subscriptions
Download invoices
Find and download your invoices from portal.noveu.eu/dashboard.
Read article →Upgrade or change your plan
Where you find Billing (Facturering) and how you discuss a plan change via Support.
Read article →Cancel your subscription
Cancel your subscription from the customer portal and save your data.
Read article →Troubleshooting
Mail is not working, what to do
Diagnosis and solutions for mail problems on iOS, Android, macOS and Windows.
Read article →Login loop or "wrong password"
Clear cookies, empty the cache and what to do if you are stuck in a redirect loop.
Read article →Lost your MFA code or phone
Use recovery codes, contact support, set up MFA again.
Read article →Top questions
How do I sign in to my Noveu Werkplek for the first time?
Go to login.noveu.eu, enter the email address we used during onboarding and sign in with your password or an access link. On your first sign-in you are asked to complete your profile and set up two-step verification.
How do I set up my Noveu mail on an iPhone or Android?
On iPhone, iPad and Android you add an IMAP account with mail.noveu.eu as the server for incoming and outgoing mail. A full step-by-step guide per platform is at /en/help/set-up-mail.
Where do I find my invoices and subscriptions?
Sign in to portal.noveu.eu/dashboard and choose Billing (Facturering). Under Invoices you download each invoice as a PDF. Under Subscriptions you view your subscription; the owner of your organisation can cancel it. For a larger plan, open a support ticket and we will look together at what is possible.
What do I do if I have lost my MFA code?
Use one of the recovery codes you received when you set up MFA at login.noveu.eu/security/recovery-codes. If that does not work, contact support@noveu.eu; we verify your identity and help you regain access.
Where can I see whether a Noveu service is offline?
Check status.noveu.eu for the live status of all services (mail, portal, workplace, NoveuFlow). There you also find scheduled maintenance windows and incident history.
Answer not found?
Contact support via support@noveu.eu or open a ticket. How quickly we respond depends on your subscription; the targets are in the SLA.