Change or reset your password
Step by step
Change: open Account and then Security
If you are signed in to the workplace, choose Account and then Security (Beveiliging). The first row is called Password (Wachtwoord), with the explanation: The password you sign in with. Choose the action Change password (Wachtwoord wijzigen). It takes you to login.noveu.eu, because you change it on the sign-in page.Change: enter the new password
You can also open the page directly at login.noveu.eu/password/change. The page is called Change password and says: Set a new password for your account. Enter the New password (Nieuw wachtwoord), repeat it under Confirm password (Bevestig wachtwoord) and choose Continue (Doorgaan).Choose a password that meets the requirements
While you type, the screen shows which requirements apply and ticks them off: the length, an uppercase letter, a lowercase letter, a digit and a symbol. One rule reads, for example, Must contain a digit. As soon as both fields match, it says: Passwords match. The rule about length names the minimum number of characters. A passphrase of three or four random words or a password from a password manager is a good choice. Do not reuse a password from another service.Reset: choose Reset password
If you no longer know your password, go to login.noveu.eu and enter your login name. At the step where you enter your password, there is the button Reset password (Wachtwoord resetten). Choose it. You receive an email at the address of your account.Reset: set the new password
The email contains a link to the page where you set the new password. It says: We have sent a code to your email address. If the code is not already filled in, type the code from the email in the Code field. Then enter New password and Confirm password and choose Continue.Reset: request a new code if needed
The link in the email is valid for a limited time. If it has expired or nothing arrived, choose the button Resend code (Code opnieuw versturen) under Did not receive a code? (Geen code ontvangen?). Also check your junk mail folder.
If it does not work
It says: Could not reset password (Kon wachtwoord niet resetten)
Then start again at Reset password and check your login name. If the message persists, contact us via the contact page and mention the message.
It says: User not found (Gebruiker niet gevonden)
Then the login name you entered is not correct. Check the spelling and try again. Before sending the email, the system first looks up your account; if that fails, no email is sent either.
I do not receive an email
First look in your junk mail folder. If that does not help, choose Resend code. The email goes to the address that belongs to your account, not to another address.
My new password does not work when I sign in
Check that you type the password exactly as you chose it. If signing in still does not work after that, the solution is in Login loop or "wrong password".
After changing
If you suspect misuse, change your password, turn on two-step verification and open a support ticket and describe what you see. Do not assume that a new password immediately ends existing access. Also check which accounts are signed in to this browser.
Related articles
- Set up two-step verification for a second step next to your password.
- View sessions and sign out to see which accounts are signed in to this browser.
- Set up and use passkeys if you want to add a passkey.