Login loop or "wrong password"
Step by step
First read the message on the screen
The sign-in screen first asks for your Login name (Inlognaam, your email address) and then for your Password (Wachtwoord), each with the button Continue (Doorgaan). The message often already says what is going on. User not found (Gebruiker niet gevonden) means that the login name does not exist: check the spelling. Multiple users found (Meerdere gebruikers gevonden) asks for a unique identification. Could not verify password (Kon wachtwoord niet verifiëren) means that the password has not been accepted.Check capital letters and the right address
Type the password again, with caps lock off, and do not paste it with a space after it. If you use a password manager, check that it fills in the password for noveu.eu and not an old password from another service.Reset the password if you are not sure
At the step where you enter the password, choose the button Reset password (Wachtwoord resetten). You then receive an email with a code. The whole process is in Change or reset your password.Clear the cookies for noveu.eu
A login loop is usually caused by an outdated or half-finished session in your browser. Open the settings of your browser, look under site data or cookies for noveu.eu and delete what you find there. Then close all Noveu tabs and open login.noveu.eu again.Try a private window
If signing in does work in a private window, the cause is an extension or saved site data in your normal window. Turn extensions off one by one to find the cause.End old sessions on the account picker
At login.noveu.eu/logout is the page Sign out (Afmelden) with the text: Click an account to end the session (Klik op een account om de sessie te beëindigen). Choose the row of your account, which shows Last active (Laatst actief), and then End session (Sessie beëindigen). It then says Signed out (Afgemeld). Then sign in again from login.noveu.eu and not from an old tab. More about the account picker is in View sessions and sign out.
Messages and what they mean
This user is not active (Deze gebruiker is niet actief)
The account has been turned off. Contact the administrator of your organisation; they can activate the account again.
This account is locked (Dit account is vergrendeld)
The message reads: Ask your administrator to unlock the account or to reset your password. An administrator of your organisation solves this; continuing to try yourself does not help.
Signing in with a password is not allowed (Inloggen met wachtwoord is niet toegestaan)
Your organisation has turned off this sign-in method. Contact your administrator and ask which method does apply, for example a passkey.
Your current session has expired (Je huidige sessie is verlopen)
It says: Your current session has expired. Sign in again. That is not a problem with your password, but a session that has ended. Sign in again, and do so from login.noveu.eu.
This device is not signed in (Dit apparaat is niet aangemeld)
With an app or device that links via a code, it may say: This device is not signed in: your session is not (or no longer) valid. Start signing in on the device again.
Signing in with a passkey
If there is a passkey on your account, the screen signs you in with it: your device asks for your fingerprint, face or screen lock. If that does not work, you can choose Use password (Wachtwoord gebruiken). With Prefer to sign in with passkey (Liever inloggen met passkey) you choose the reverse. A message that the browser does not support passkeys means that you need to use another browser or the password option.
If the screen then asks for a code, it is about two-step verification. That is what Lost your MFA code or phone is for.
Related articles
- Set up and use passkeys for signing in without a password.
- Set up two-step verification for the second step when signing in.