Status & Support
Status and updates
On status.noveu.eu you see whether the Noveu services are reachable. The page is called Noveu status (Noveu-status) and shows the current state of Noveu Werkplek, mail, sign-in and the apps. Below is what you see there, how you follow a notice, what the page shows and what you do if the page is green and you still have problems.
Step by step
Open the status page
Go to status.noveu.eu. You do not need to sign in. The page has the title Noveu status and the description: Current status of Noveu Werkplek, mail, sign-in and the apps (Actuele status van Noveu Werkplek, mail, aanmelden en de apps).Find the service you have problems with
The services are in one group, Noveu services (Noveu-diensten), each with its own row: noveu.eu, login.noveu.eu, portal.noveu.eu, app.noveu.eu, webmail.noveu.eu, api.noveu.eu (health), noveuflow.com and mail.noveu.eu. If you do not know which row belongs to your problem: app.noveu.eu is the workplace, login.noveu.eu is signing in, portal.noveu.eu is the customer portal, webmail.noveu.eu is mail in the browser and mail.noveu.eu is the mail server for your mail program.Read the state of the row
For each service, the page shows whether the check succeeds and how the recent checks went. A service that is not reachable gets a different colour from a service that works. The page measures whether an address answers; it does not report whether every function behind that address works.Look out for a notice at the top
In the event of a disruption or maintenance, Noveu can place a notice at the top of the page.Follow an outage
If you want to follow an outage, open the page again or refresh it. For a problem that you see yourself, you open a ticket.Check whether the cause is on your side
If everything shows as reachable, the problem is often your connection, your browser or your account. Try another network, a private window or another device. For sign-in problems, the article about the login loop helps; for mail, the article about mail problems.
What the status page measures
The status page measures whether the addresses of the services are reachable. That is a first signal, not a complete judgement of every function. A service can be reachable while a part of it does not work properly.
Agreements on availability and response times are in the SLA.
Following new features
What is new and which status a feature has, you read on the Noveu blog and on the roadmap.
Related articles
- Mail is not working: what to do if your mail program does not connect.
- Login loop or "wrong password" if signing in does not work.
- Create a support ticket for a problem that the status page does not show.
Status says everything works, but you still have problems?
Open a ticket with the time, the service, the message you see and a screenshot. It may be specific to your account, in which case we do not see it on the status page.
Open a ticket →