Upgrade or change your plan
Step by step
Sign in to the customer portal
Go to portal.noveu.eu/dashboard and sign in with your Noveu account.Choose Billing in the menu
The menu has five sections: Overview, Products, Billing, Support and Settings (Overzicht, Producten, Facturering, Ondersteuning, Instellingen). Click Billing. Licences and Downloads have been merged into Products, so you will look in vain for a separate Licences section. If you do not see Billing, you are not an administrator of your organisation. Below you read what you do then.View the sections Subscriptions and Invoices
The page has the heading Billing. Below it is the section Subscriptions (Abonnementen). For each subscription you see the name, a status label, a line with the current state, the amount and a button: Cancel (Opzeggen), or Withdraw cancellation (Opzegging intrekken) if you have already cancelled. Then follows the section Invoices (Facturen) with, for each invoice, the number, the date, the period, the amount incl. VAT, the status and a link to the PDF.Use the button at the top
If you have a paid subscription, the button Manage payment method (Betaalmethode beheren) is at the top. It opens the Stripe payment portal, where you manage your payment method and your invoices. For your billing address or VAT number, get in touch via Support. If you do not have a paid subscription yet, it says View plans (Pakketten bekijken) instead.Pay for a new plan in the checkout
Plans and prices are listed per product in the checkout and on the pricing page. Paying in the checkout starts a new subscription.Request a plan change via Support
If you want to change plan on a running subscription, open a ticket via Support in the customer portal. Mention which plan you have now and which plan you want. That way we can look with you at what is possible. How to create a ticket is explained in Create a support ticket.
If it does not work
I do not see Billing in the menu
You see Billing as an administrator of your organisation. If you open the page directly anyway without that role, the portal says that you have no access to this section, with a button To the overview (Naar het overzicht). Ask an administrator of your organisation to request the change for you.
It says: Your organisation already has a plan for this product (Je organisatie heeft al een pakket van dit product)
The message shows the name of your existing plan. If you want a different plan for the same product, open a ticket via Support.
It says: Your organisation does not have a subscription yet (Je organisatie heeft nog geen abonnement)
Then there is nothing to change yet. Use View plans to choose a plan. Under Invoices there is then nothing yet either: the message No invoices yet (Nog geen facturen) disappears after your first payment, because the invoice is then here.
Rather stop than change?
You cancel with the button Cancel next to the subscription. You then see: Your subscription continues until the end date. Until that date, everything works as it does now. After that, the product stops for your whole organisation. You can withdraw the cancellation until that date. With a trial it says: Your trial stops on the end date. Nothing will be charged.
Only the owner of your organisation can cancel; at present that is the administrator who took out the subscription. The steps are in Cancel your subscription.
Related articles
- Cancel your subscription if you want to stop or withdraw the cancellation.
- Download invoices for the section Invoices, with the PDF per invoice.
- Create a support ticket for a plan change or a question about your subscription.