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Invoices & Subscriptions

Cancel your subscription

You cancel a subscription in the customer portal, under Billing (Facturering). Only the owner of the organisation can do that. The subscription continues until the end date that you see, and until that date you can withdraw the cancellation.
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Step by step

  1. First export what you want to keep

    In the workplace, export what you want to keep: documents as PDF or DOCX from the editor, the calendar as .ics and invoices as PDF from the customer portal. For mail, connecting via IMAP is not enough as a strategy for keeping it: copy the messages you want to keep to local folders in your mail program (account password, or an app password with MFA). You download files one at a time, see Files. If you want to keep contacts, chat history, support tickets, organisation details and settings, contact support before you cancel.

  2. Sign in as owner and choose Billing

    Go to portal.noveu.eu/dashboard and click Billing in the sidebar. Under the heading Subscriptions (Abonnementen) is every subscription of your organisation, with the status and, for a running subscription, the next charge.

  3. Click Cancel next to the subscription

    On the right of the row is Cancel (Opzeggen) with a small arrow. That opens the page with the name of the subscription and the word cancel in the heading. With a free plan that link is not there, because there is nothing to charge.

  4. Read what cancelling means

    The page says until which date your subscription continues, that until that date everything works as it does now, and that the product then stops for your whole organisation. If you are in a trial, it says that the trial stops on that date and that nothing will be charged.

  5. Confirm with Cancel as of the end date

    The red button carries the end date, for example Cancel as of 1 November 2026 (Opzeggen per 1 november 2026). If you change your mind, choose Do not cancel (Niet opzeggen). You then return to Billing with the message that the subscription has been cancelled as of that date.

  6. Changed your mind? Withdraw the cancellation

    Until the end date, the subscription has the button Withdraw cancellation (Opzegging intrekken). The page then says that the cancellation has been withdrawn and that your subscription continues.

What the terms say

  • You cancel a monthly subscription at the end of the current monthly period, without a notice period. You cancel an annual subscription no later than 2 months before the end of the annual period. If you do so later, it is renewed for 12 months; that renewal is tacit and repeats each time (articles 16.1 and 16.2).
  • You can cancel via the customer portal or by email to support@noveu.eu.
  • What you have already paid for the current period is not refunded when you cancel (article 16.6).
  • After the end, you have 30 days to request your data from support. We then make it available within 30 days (CSV, JSON, SQL and MBOX for mail). After that, we delete it within 30 days, and backups are overwritten no later than 90 days after the end (article 16.5, and articles 11.2 to 11.4 of the data processing agreement).
  • Outstanding invoices remain payable after the end.

The full text is in the general terms and conditions.

If it does not work

There is no Cancel next to my subscription

That can mean three things. It is a free plan. The subscription has already been cancelled, in which case it says Withdraw cancellation. Or the subscription is no longer running, in which case the page says that it can no longer be cancelled.

Only the owner of your organisation can cancel

That is the message for anyone who is not the owner. Ask the owner to cancel. An administrator who did not take out the subscription themselves sees the invoices, but does not cancel.

You need to sign in again

For cancelling, the portal sometimes asks for a new sign-in. Choose Sign in again and continue (Opnieuw inloggen en doorgaan) and then try once more.

Cancelling did not work

If it says that nothing has been changed, try again. If it says that we do not know for sure whether your cancellation has been processed, refresh the page and check on Billing whether it says Cancelled as of (Opgezegd per) and a date.

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Do you want something other than stopping?

If you want something other than stopping, ask support to think along with you.
Contact support →