Skip to content
Log in
NLENDE
Request accessAccess Menu
← Back to Help & Documentation
Invoices & Subscriptions

Download invoices

Your invoices are in the customer portal under Billing (Facturering). There you download each invoice as a PDF. The section is there for the administrator of your organisation.
Go to my invoices

Step by step

  1. Sign in to the customer portal

    Go to portal.noveu.eu/dashboard and sign in with your Noveu account.

  2. Choose Billing in the sidebar

    The sidebar has five sections: Overview, Products, Billing, Support and Settings (Overzicht, Producten, Facturering, Ondersteuning, Instellingen). Click Billing. If you do not see that section, your role has no access to it. Below you read what you do then.

  3. Find the invoice under the heading Invoices

    The table has the columns Invoice, Date, Period, Amount incl. VAT and Status (Factuur, Datum, Periode, Bedrag incl. btw, Status). The status is Paid, Open, Failed, Overdue or In preparation (Betaald, Open, Mislukt, Vervallen, In voorbereiding). On a narrow screen, the date, period and status are below the invoice number.

  4. Click PDF

    On the right of the row is PDF with a small download arrow. The invoice opens in a new tab. Save it there or print it for your accounts. If there is a dash instead of PDF, no PDF is available yet for that invoice.

  5. Browse to older invoices

    The list shows 25 invoices per page. Below the table are the buttons Previous and Next (Vorige, Volgende). If you have ended up on a page without invoices, To the first page (Naar de eerste pagina) takes you back.

  6. Manage payment method

    If you have a paid subscription, the button Manage payment method (Betaalmethode beheren) is at the top right. It opens the Stripe payment portal, where you manage your payment method and your invoices. For a new billing address or VAT number, get in touch via Support in the customer portal.

If it does not work

I do not see Billing in the menu

You see Billing as an administrator of your organisation; an employee does not see it. If you open the page directly anyway, the portal says that you have no access to this section, with a button To the overview (Naar het overzicht). Ask an administrator of your organisation to download the invoice for you.

The list says: No invoices yet (Nog geen facturen)

After your first payment, the invoice is here. If you are still in a trial or have a free plan, nothing has been charged and so there is no invoice either.

The list does not load

Then it says that we cannot load your invoices right now. Click Try again (Opnieuw proberen), or come back in a minute. If the message persists, open a ticket.

The payment portal does not open

Try again in a minute. If the portal asks you to sign in again, choose Sign in again and continue (Opnieuw inloggen en doorgaan). After that you can use the button once more.

Related articles

Invoice missing or something not right?

Open a ticket via Support in the customer portal, with the invoice number if you have it.
Open a ticket →