Services
AI chat support and support tickets in the customer portal, and email support on working days. We are building mailbox migration via IMAP (in development).
Support via chat and email
Ask your question via AI chat support or contact us by email.
AI chat support
AI chat support is available 24/7.
Email support
Email support is available on working days from 09:00 to 17:00.
The service desk at a glance
Follow your support tickets in the customer portal.
Ticket overview
Ticket overview
Follow the status of your support tickets in the customer portal.
The SLA
One SLA for Noveu Werkplek and Noveu Mail.
Availability, maintenance announced in advance, the support ladder per plan and the response times are in the SLA. There you find the targets per package.
Read how the service desk works: channels, notifications and escalation
FAQ
Frequently asked questions about services.
How fast is the response?
For email support the target is 2 working days on Basis and 1 working day on Pro. The agreements are on the SLA page.
Is 24x7 available?
AI chat support is available 24/7. Email support is available on working days from 09:00 to 17:00. The service levels are in the SLA.
Can we keep our own tools?
If you need an integration with the systems you already use, we build it as custom work, by quote.